Last updated: May 2026
What We Collect
When you place an order, sign up for the membership, or contact us, we collect:
- Contact info — name, email, phone (if you provide it).
- Shipping & billing details — address and payment info (payment is processed by our payment provider; we do not store full card numbers on our servers).
- Order history — what you bought, when, and any notes you sent us.
- Usage data — pages visited, device type, referral source. Collected via standard web analytics (e.g. Google Analytics) and cookies.
How We Use It
- To process and ship your orders, and send shipping confirmations.
- To run the membership program and track referral rewards.
- To respond to support emails and questions.
- To send occasional product updates and offers — only if you opt in. You can unsubscribe at any time.
- To improve the website, measure marketing performance, and prevent fraud.
Who We Share It With
We share only what's necessary to run the business:
- Payment processors (e.g. Stripe, Shopify Payments) — to take payments securely.
- Shipping carriers (Canada Post, FedEx, etc.) — to deliver your order.
- Email and analytics tools — to send order updates and measure site activity.
We do not sell your personal information to third parties.
Cookies
We use cookies to remember your cart, keep you signed in, and measure site traffic. You can disable cookies in your browser settings, but some parts of the site may not work as expected.
Your Rights
You can:
- Request a copy of the personal data we hold about you.
- Ask us to correct or delete your data.
- Withdraw consent to marketing emails at any time.
Email info@paperpals.io with your request and we'll respond within 30 days.
Data Retention
We keep order records for as long as Canadian tax and consumer protection law requires. Marketing preferences and account data are kept until you ask us to delete them.
Children
This site is intended for users 16 and older. We do not knowingly collect data from children under 16.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects when changes were made. Significant changes will be announced on the site.
Contact
Privacy questions? Email info@paperpals.io or write to Paper Pals, 2633 Simpson Rd Unit #1020, Richmond, BC V6X 0B9, Canada.