Last updated: May 2026
Agreement
By using paperpals.io and placing orders with us, you agree to these terms. If you don't agree, please don't use the site.
Who We Are
Paper Pals is operated out of 2633 Simpson Rd Unit #1020, Richmond, BC V6X 0B9, Canada. Contact: info@paperpals.io.
Using the Site
- You must be 16 or older to place an order.
- You agree to provide accurate, current information at checkout and in your account.
- Don't attempt to break, scrape, or interfere with the site or its security.
- Don't use the site for any unlawful purpose.
Orders & Pricing
- All prices are in Canadian dollars unless stated otherwise.
- We reserve the right to refuse or cancel any order, including for pricing errors, suspected fraud, or limited stock.
- If we cancel your order before it ships, you will receive a full refund.
Membership
- Paper Pals Membership is billed monthly at $40 CAD until cancelled.
- You can cancel anytime from your account or by emailing us — cancellation takes effect at the end of the current billing period.
- Referral rewards are credited once a referred member completes their first billing cycle. Rewards have no cash value and are used as store credit.
- We may change membership pricing or benefits with 30 days' notice.
Intellectual Property
The Paper Pals name, logo, product designs, photography, and site content are owned by Paper Pals. You may not copy, reproduce, or repurpose them without written permission.
User Content
If you submit a review, photo, or testimonial, you grant Paper Pals a non-exclusive license to display it on the site and in marketing. You confirm the content is yours to share.
Disclaimer of Warranties
The site is provided "as is." We do our best to keep it accurate and available, but we don't guarantee it will be uninterrupted or error-free. Products are sold subject to our published specifications — please read product descriptions carefully before ordering.
Limitation of Liability
To the extent permitted by law, Paper Pals is not liable for indirect, incidental, or consequential damages arising from your use of the site or our products. Our total liability for any claim is limited to the amount you paid for the product in question.
Third-Party Links
The site may link to third-party websites (e.g. our Amazon listing, social platforms). We don't control those sites and aren't responsible for their content or practices.
Changes
We may update these terms from time to time. The "Last updated" date at the top reflects the current version. Continued use of the site means you accept the updated terms.
Governing Law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes will be handled by the courts of British Columbia.
Contact
Questions about these terms? Email info@paperpals.io.